In every data analysis, putting the analysis and the results into a comprehensible report is the final, and for some, the biggest hurdle. The goal of a technical report is to communicate information. However, the technical information is difficult to understand because it is complicated and not readily known. Add math anxiety and the all too prevalent notion that anything can be proven with statistics and you can understand why reporting on a data analysis is a challenge.
The ability to write effective reports on a data analysis shouldn’t be assumed. It’s not the same as writing a report for a class project that only the instructor will read. It’s not uncommon for data analysts to receive little or no training in this style of technical writing. Some data analysts have never done it, and they fear the process. Some haven’t done it much, and they think every report is pretty much the same. Some learned under different conditions, like writing company newsletters, and figure they know everything there is to know about it. And worst of all, some have done it without guidance and have developed bad habits, but don’t know it.
It’s a pretty safe bet that if you haven’t taken college classes or professional development courses, haven’t been mentored on the job, and haven’t done some independent reading, you have a bit to learn about writing technical reports. Report writing is like any other skill, you get better by learning more about the process and by practicing. Here are four things you can try to improve your skills.
- Educate yourself. Learn what other people think about technical writing. Visit websites on “statistical analysis reports” and “technical writing,” there are millions of them. Take online or local classes. Read books and manuals. Join Internet groups, such as through Yahoo, Google, or LinkedIn. Immerse yourself in the topic as you did when you were in school.
- Understand criticism. Over the course of your career, you’ll give and receive a lot of criticism on technical reports. Not all criticism is created equal. First, consider the source. Some critics have never written a report on a data analysis and some have never even analyzed data. Still, if the critic is the one paying the bills you have to deal with it. For your part, you should learn how to provide constructivecriticism. Unless a report you are reviewing is a complete mess, respect the report writer’s discretion for structure and format. Focus on content. Be nice.
- Download examples. Search the internet for examples of data analysis reports (Hint: adding pdf and download to the search might help). Critique them. Who’s the audience? What’s the message? What’s good and bad about each report? Which reports do you think are good examples? What do they do that you might want to do yourself in the future?
- Find what’s right for you. When you search the Internet for advice on technical writing or take a few classes from knowledgeable instructors, you’ll hear some different opinions. Everyone will talk about audience and content but most will have more limited views of report organization, writing style, and how you work at writing. Ignore what the experts tell you to do if it doesn’t feel right. Just be sure that the path you eventually choose works for you and the audiences who will read your reports.
If you’ve done all that, it’s just a matter of practice. You’ll learn something from each report you write. If you are new to the process of reporting on a data analysis, consider these six easy lessons:
- Lesson 1—Know your content
- Lesson 2—Know your audience
- Lesson 3—Know your route
- Lesson 4—Get their attention
- Lesson 5—Get it done
- Lesson 6—Get acceptance.
Lesson 1—Know your Content
You should be able to describe how you characterized the population, how you generated the data or the sources that provided them, what problems you found in the data during your exploratory analysis, how you scrubbed the data, what you did to treat outliers, what transformations you applied, what you did about dropouts and replicates, and what you did with violations of assumptions and non-significant results.
From that, you’ll need to determine what’s important, and then, what’s important to the reader. Unless you’re writing the report to your Professor in college or your peers in a group of professional data analysts, you can be pretty sure that no one will want to hear about all the issues you had to deal with, the techniques you used, or how hard you worked on the analysis. No one will care if your results came from Excel or an R program you wrote. They’ll just want to hear your conclusions. So, what’s the message you want to deliver? That’s the most important thing you’ll have to keep in mind while writing.
Once you work out your message, write an overview to the report so you’ll know where you’re going. It will help you stay on track. Your summary might take one of three forms:
- Executive Summary. Aimed at decision makers and people with not enough time or patience to read more than 400 words. Limit your summary to less than one-page, do not use any jargon, and provide only the result the decision maker needs to know to take an appropriate action (i.e., the message you want to convey).
- Overview. Aimed at most people, whether they would read the report or not. An overview is an abridged version of what is in the report, with a focus on the message you want to convey. The overview shouldn’t be more than a few pages.
- Abstract. Aimed at peers and other people who understand data analysis. An abstract summarizes in a page or less everything of importance that you did, from defining the population through assessing effect sizes. Abstracts are most often used in academic articles.
Once you understand who your audience is, you can rewrite the summary to catch the attention of your readers.
Lesson 2—Know Your Audience
In a statistical analysis, you usually start by considering the characteristics of the population about which you want to make inferences. Similarly, when you begin to write a report on an analysis, you usually start by considering the characteristics of the audience with which you want to communicate. You have to think about the who, what, why, where, when, and how of the key people who will be reading your report. Here are some things to consider about your audience.
Audience is often defined by the role a reader plays relative to the report. Some readers will use the report to make decisions. Some will learn new information from the report. Others will critique the report in terms of what they already know. Thus, the audience for a statistical report is often defined as decision makers, stakeholders, reviewers, or generally interested individuals.
Some reports are read by only a single individual but most are read by many. All kinds of people may read your report. As a consequent, there can be primary, secondary, and even more levels of audience participation. This is problematical; you can’t please everyone. So in defining your audience, focus first on the most important people to receive your message and second on the largest group of people in the audience.
Once you define who you are targeting with your report, you should try to understand their characteristics. Perhaps the most important audience characteristic for a technical report writer is the audience’s understanding of both the subject matter of the report and the statistical techniques being described. You may not be able to do much about their subject matter knowledge but you can adjust how you present statistical information. For example, audiences a data analyst might encounter include:
- Mathphobes. Fear numbers but may listen to concepts. Don’t use any statistical jargon. Don’t show formulas. Use numbers sparingly. For example, substitute “about half” for any percentage around 50%. The extra precision won’t be important to a Mathphobe.
- Bypassers. Understand some but have little interest. Don’t worry about Bypassers, they won’t read past the summary. Be sure to make the summary pithy and highlight the most important finding otherwise they might key on something relatively inconsequential.
- Tourists. Understand some and are interested. Be gentle. Use only essential jargon that you define clearly. Using numbers is fine just don’t use too many in a single table. Round off values so you’re not implying false precision. Stick with nothing more sophisticated than pie charts, bar graphs, and maybe an occasional scatter chart. Don’t use any formulas.
- Hot Dogs. Know less than they think and want to show it. Using jargon is fine so long as you define what you mean. Even a Hot Dog may learn something. In the same vein, using numbers, statistical graphics, and formulas is fine so long as you clearly explain their meanings. Hot Dogs may come to erroneous conclusions if not guided.
- Associates. Other analysts who understand the basic jargon. Anything is fine so long as you clearly explain what you mean.
- Peers. Other data analysts who understand all the jargon. Anything goes.
The audience characteristics provide guidance for report length and writing tone and style
Are readers likely to be very interested in your report or just curious about it (if they have no interest, they won’t be readers)? Be honest with yourself. Why would anyone be interested in reading your report? What is the objective of the who you defined as your audience? What will they do with your findings? Will they get informed? Will they make a decision or take an action? Is this a big thing for them or just something they have to tune in to?
Is the report aimed at a finite, confined group, like the organization the analysis was conducted for, or will anyone be able to read it? Is the report aimed at the upper levels of the organization or the rank-and-file (i.e., bottom up or top down)? Are there any concerns for security or confidentiality, either on the individual or organizational levels?
When does the population need to see your report? Who has to review the report and how long might they take before the report is released? How firm are the deadlines? How much time does this leave you to write the report? Will there be enough time to think through what you need to write? Will there be time to conduct additional analyses needed to fill in gaps in the report outline? Will you be outraged when the time taken to review your report is twice as long as the time you took to write it?
Here’s some advice you should take to heart. Never, never, never submit a draft report for review that isn’t your fully complete, edited, masterpiece. I tell myself to follow this rule with every report I write. Unfortunately, like most people, I don’t listen to what I say.
Finally, consider how the report should be presented so that the audience will get the most out of it. Here are five considerations:
- Package. How will your writing be packaged (i.e., assembled into product for distribution)? Will it be a short letter report, a comprehensive report, a blog or an Internet article, a professional journal article, a white paper, or will your writing be included as part of another document?
- Format. Will your report be distributed as an electronic file of as a paper document? If it will be an electronic document, will it be available on the Internet? Will it be editable? Will it be restricted somehow, such as with a password?
- Appearance. Will the report be limited to black-and-white or will color be included? What will be the ratio of graphics to text? Will the report be conventional or glitzy, like a marketing brochure? Will there be 11”x17” foldout pages or oversized inserts like maps.
- Specialty items. Will you need to provide some items apart from the report, such as electronic data files, analysis scripts or program codes, and outputs? Will you have to create a presentation from the contents of the report? Will your graphics be used for courtroom or public presentations?
- Accessibility. Do you need to follow the guidelines of Section 508 of the Rehabilitation Act of 1973, which may affect your use of headings, tables, graphic objects, and special characters? Should you account for common forms of color blindness in your color graphics?
You won’t have to address all of these details in evaluating your audience and many will only require a few moments of thought. But, if you think through these considerations, you’ll have a much better idea of who you are writing the report for and how you should write it.
Lesson 3—Know Your Route
You’ve been taught since high school to start with an outline. Nothing has changed with that. However, there are many possible outlines you can follow depending on your audience and what they expect. The first thing you have to decide is what the packaged report will look like.
Will your report be an executive brief (not to be confused with a legal brief), a letter report, a summary report, a comprehensive report, an Internet article or blog, a professional journal article, or a white paper to name a few. Each has its own types of audience, content, and whiting style. Here’s a summary of the differences.
Writing a report is like taking a trip. The message is the asset you want to deliver to the ultimate destination, the audience. The package is the vehicle that holds the message. Now you need a map for how to reach your destination. That’s the outline.
Just as there are several possible routes you could take with a map, there are several possible outline strategies you could use to write your report. Here are six.
- The Whatever-Feels-Right Approach. This is what inexperienced report writers do when they have no guidelines. They do what they might have done in college or just make it up as they go along. This might work out just fine or be as confusing as The Maury Show on Father’s Day. Considering that the report involves statistics, you can guess which it would be.
- The Historical Approach. This is another approach that inexperienced report writers use. They do what was done the last time a similar report was produced. This also might work out fine. Then again, the last report may have been a failure, ineffective in communicating its message.
- The “Standard” Approach. Sometimes companies or organizations have standard guidelines for all their reports, even requiring the completion of a formal review process before the report is released. Many academic and professional journals use such a prescriptive approach. The results may or may not be good, but at least they look like all the other reports.
- The Military Approach. You tell ‘em what you’re going to tell ‘em, you tell ‘em, and then you tell ‘em what you told ‘em. The military approach may be redundant and boring, but some professions live by it. It works well if you have a critical message that can get lost in details.
- The Follow-the-Data Approach. If you have a very structured data analysis it can be advantageous to report on each piece of data in sequence. Surveys often fall into this category. This approach makes it easy to write the report because sections can be segregated and doled out to other people to write, before being reassembled in the original order. The disadvantage is that there usually is no overall synthesis of the results. Readers are left on their own to figure out what it all means.
- The Tell-a-Story Approach. This approach assumes that reading a statistical report shouldn’t be as monotonous as mowing the lawn. Instead, you should pique the reader’s curiosity by exposing the findings like a murder mystery, piece by piece, so that everything fits together when you announce the conclusion. This is almost the opposite of the follow-the-data approach. In the tell-a-story approach, the report starts with the simplest data analyses and builds, section by section, to the great climax—the message of the analysis. Analyses that are not relevant to the message are omitted. There are usually arcs, in which a previously introduced analytical result is reiterated in subsequent sections to show how it supports the story line. Graphics are critical in this approach; outlines are more like storyboards. There may be the equivalent of one page of graphics for every page of text. Telling a story usually takes longer to write than the other approaches but the results are more memorable if your audience has the patience to read everything (i.e., don’t try to tell a story to a Bypasser.)
So, be sure that you have an appropriate outline but don’t let it constrain you. Having a map doesn’t mean you can’t change your route along the way, you just need to get to the destination. In building the outline, try to balance sections so the reader has periodic resting points. Within each section, though, make the lengths of subsections correspond to their importance.
Lesson 4—Get Their Attention
If you’re writing a report about statistics, you have to expect that many readers will lose interest after a while, if they even had it to begin with. So, in writing the report, think about how you might engage your audience. Here are five ideas.
- Find Common Ground. Every relationship begins with having something in common. Fighting a common foe or solving a common problem can form the strongest and longest lasting of bonds. So the first thing you should try to establish in your report is that common ground. This isn’t so difficult if you are working on an analysis at the behest of a client. The client is already immersed in the data and has invested in you to help solve the problem. Establishing common ground is not so easy if you are proffering an uninvited message. Some people, perhaps subconsciously, don’t really want the message you are offering, especially when you’re analyzing data in their area of expertise. Try to establish common ground in other areas. Perhaps your analysis touches on a similar or analogous issue the reader might have. Maybe the analysis procedure could be used on a different problem the reader might have.
- Clear the Decks. Get rid of everything that doesn’t add to the progression of the report. That doesn’t necessarily mean you have to omit the content. You can relegate it to an appendix, which is pretty much the same thing. Unless required to be in the body of the report, things like the data, data collection surveys and forms, and scrubbing and analysis procedures should all be put in an appendix.
- Set the Tone. Your writing style can either add to or detract from the readability of your report. A formal tone, with strict adherence to grammar rules, complex sentence structures, use of third-person point-of-view and passive voice, and plentiful jargon, is appropriate for most data analysis reports. Formal tones are good for describing details, specifications, and step-by-step instructions. However, formal tones can be more difficult to understand, especially for individuals not accustomed to reading technical reports. An informal tone, with simple grammar and vocabulary, colloquialisms, contractions, analogies, and humor, works well for blogs. Informal tones are good for discussing ideas and concepts, and for inspiring readers or communicating a vision. They are more engaging and tend to be easier for most individuals to understand. If you’re being paid to write the report, a formal tone is usually more appropriate. This is problematical, of course, because formal writing is usually harder to read and maintain an interest in.
- Add Mind Candy. A Harry Potter novel consisting of page-after-page of text will keep readers, young and old, transfixed for hours. A data analysis report consisting of page-after-page of text will put readers into a coma faster than a handful of barbiturates taken with a glass of warm milk in a tub of hot water while meditating. The difference is that the novel engages readers with mental images. Data analysis reports need to use visual imagery, which for the most part means good graphics. Granted, most readers won’t understand anything more complicated than a pie chart or a bar chart, but don’t add to the confusion. Three-dimensions are a no-no. Avoid graphing data in more than a few categories to avoid making the slices and bars uninterpretable. And most importantly, make sure they add to the analysis. You can do more, too. Break up the text with subheadings and bullets. Reiterate information nuggets in boxes instead of just letting them get lost in the text. Use tables for explaining differences in data groups and not just for number buckets. Add footnotes or hyperlinks to explain collateral concepts.
- Make it Better. Just when you think you’re done writing, you’re not. That’s the time when you have to do even more to make the report better. First, take some time off if you can. Then, read it through again making improvements along the way. Read it aloud if you need to, even record it when you read it aloud and then play it back so you can engage both your vision and hearing. Consider getting a second opinion, especially if you can’t distance yourself from the report by setting it aside for a few days. A second opinion may come from a data analysis peer, but don’t ignore nontechnical editors. A good editor can help with spelling, grammar, punctuation, word choice, style and tone, formatting, references, and accessibility. It’s usually worth the effort. This is the time to go for purrfection.
Lesson 5—Get It Done
Perhaps the hardest part of writing a data analysis report is just getting it completed. It takes discipline and persistence to stay on track. Even so, it’s easy to get distracted. Sometimes the problem is that the story of the analysis hasn’t been thought all the way through. Sometimes there are gaps in the analysis that necessitate stopping to complete more calculations. Sometimes there are too many interruptions and distractions to maintain focus. Sometimes, the process of writing becomes boring and requires a great effort to continue.
Writer’s block is an impediment experienced by all writers. Writer’s block might be attributable to not knowing what to write next, trying to write text that is perfect, or fear of failure. Any of these reasons may be applicable to the report writer. Here are ten ways to fight off writer’s block.
1. Stick with a routine. Keep writing even if you are dissatisfied with what you’ve written. You can, and should, edit your draft after you’re done. Try to identify your productivity tipping point. For some people, accomplishing a specific goal by a certain time in a day helps ensure the rest of your day is productive. For example, my productivity tipping point is beginning to write by 8AM. If I do, I’ll be writing productively all day.
2. Visualize. If you’ve never used visualization techniques before, now is a good time to develop the skill. The idea is to close your eyes, get relaxed, and think about what you want to do or see. Start by visualizing what the next few sentences you have to write might look and sound like. Eventually, you’ll be able to visualize what paragraphs, sections, and even the entire final product will look like.
3. Eschew perfection. If it’s not perfect the first time you write it, leave it alone. Let it age while you write the rest of the report. You can reevaluate and rewrite it later when you know more about the rest of the report.
4. Write in parallel. Some parts of reports, like introductions and summaries, and descriptions of variables and other details, are almost formulaic. Write all the similar parts at the same time. Set up a second file in your word processing software to serve as a staging area for the repeated parts. Then, copy and paste the standardized parts to your report and edit the text as appropriate.
5. Grow the outline. Instead of trying to write the report section by section, try using the outline as a template rather than a map. Add key phrases, instructions, notes, sentences, and even paragraphs to the template-outline. You can skip around the template-outline as you come up with ideas for what to write. Eventually, you can consolidate these ideas into paragraphs and then sections. Continue to expand the template-outline until it ultimately becomes the complete report.
6. Tiptoe through the tables. Create all or most of your graphics (i.e., tables and figures) before starting to write. Lay the graphics out in your word processing software and write the text that would go with each graphic. Then, go back and fill in the gaps between graphics. Continue joining the pieces until the report is complete.
7. Chunk it up. Don’t try to write the entire report by yourself. Break it up into pieces and get help.
8. Set deadlines. Sometimes it helps to be able to work towards an interim goal. Set deadlines for sections or other tasks you have to accomplish. Make them challenging but achievable.
9. Give it a rest. Absence makes the mind grow sharper. Consider taking some time off from report writing, but make sure you use the time productively. Schedule that colonoscopy you’ve been putting off. Clean the garage and paint the house. Visit your in-laws. Don’t just play video games or watch Netflix.
10. Do something different. If your routine isn’t working, try doing something different. If you can’t get anywhere because you’re pressing, work on something else or take some time off. If you can’t get anywhere because you’re slacking, try researching. If you can’t get anywhere because you’re stuck on writing, pull together graphics or the appendices. If you can’t get anywhere because you’re procrastinating, ask yourself why.
Lesson 6—Get Acceptance
Data analysis reports have to go through one more hurdle after they are completely written. They have to be approved for acceptance by a gatekeeper. The approval for acceptance may involve allowing report distribution, starting the publishing process, issuing payment for your services, or just acknowledging that your work is done. The gatekeeper may be your client, your supervisor, your publisher, or for blog writers, you. To get that approval, formal reports usually have to be reviewed by reviewers. Reviewers are usually individuals the gatekeeper chooses based on their technical background or role in the gatekeeper’s organization. Sometimes, reviewers are individuals the gatekeeper is forced to listen to, like regulatory reviewers. In academic publishing, you may not even know who the peer reviewers are.
Logically, the acceptance review shouldn’t take too long compared to the time you took to analyze the data and write the report. After all, the reviewers only have to read it. In practice, though, reviews take far longer than report preparation. The report you wrote in a month may take six months to be reviewed. Don’t panic. It’s just the way things seem to happen.
The number of comments you get from the reviewers is inconsequential. Great reports can get dozens of highly critical comments. Again, don’t panic. The only review you should be concerned about is the one that provides no comments. That usually signals a lack of interest by the reviewers and the gatekeeper.
When the review is complete, be sure to get the comments in writing. If you don’t, some comments may be forgotten or misunderstood. If there is more than one reviewer, compile all the comments together. This is essential because sometimes reviewers provide conflicting comments. The gatekeeper may compile the comments for you if he or she wants to control the process. The comments should be placed in the order they correspond to in the report. Be sure to identify the source of each comment. If a single comment has many parts, break the comment apart so you can respond to each part individually.
Then comes the challenging part—you must respond to each comment separately. Create a new document listing all the compiled comments. For each comment in this document, either describe what you’ll do in response or explain why you won’t make any changes. Start with the easy comments, such as those involving grammar and spelling. As you describe your response to a comment in the document, make the associated change in the report. Proceed through increasingly more difficult comments until you are done. For very complex comments, try to parse the ideas and respond to each separately. If a particular comment is very difficult to address, you may have to conduct additional analyses or information research. Cite information sources if appropriate.
When you’re done, reread both the response document and the changes in the report. Be sure all the changes were made in the report and that they are consistent with the rest of the report. Also, make sure the tone of your response is even; be stoic.
If you’ve written an informal piece, like a blog, you don’t have to go through the grueling process of responding to formal comments from an acceptance review. Since you are the gatekeeper, you can release your blog whenever you feel it is done. But after you release the blog, you may well get comments. That’s good because it shows that people are reading your blog. Furthermore, there’s no pressure to compile these comments and document your responses. Unfortunately, at least some of the comments will come from spammers, trolls, 13-year-olds, head cases, angry arguers, and other individuals who won’t be providing constructive criticism. Therefore, first consider the source of each comment. In some cases, you won’t have to respond to any of them. Your blogging software will allow you to delete unwelcome comments. Beware of the overly gracious comments, too. Sometimes malicious commenters use addresses that link to spam or malware. If you don’t trust your instincts, just delete the comment.
Don’t get upset by reviewers pointing out flaws in your report. That’s what they’re supposed to do. Having been on both sides of the writer/reviewer divide, I can tell you that creating a report takes a hundred times more knowledge, creativity, effort, and time than reviewing a report. Providing constructive criticism on a report requires a hundred times more experience, situational awareness, and interpersonal sensitivity than creating a report. Good writing combined with constructive reviewing makes a data analysis report the best it can be.
Read more about using statistics at the Stats with Cats blog. Join other fans at the Stats with Cats Facebook group and the Stats with Cats Facebook page. Order Stats with Cats: The Domesticated Guide to Statistics, Models, Graphs, and Other Breeds of Data Analysis at amazon.com, barnesandnoble.com, or other online booksellers.